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Order, Payment and Shipment
Payment Method
Price and Custom Duty
How to Place an Order?
Shipment
Guarantee and Return
Guarantee and Return Policy
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If you cannot find answers to your question at the website,
please do not hesitate to contact us at
staff@chineseartjc.com
Payment Method
We also accept Certified Check, Cashier's Check and Money Order from U.S. or Canadian bank.
All payment must be in U.S. dollars. Please send the check or money order to:
FC ART
4006 Bois Franc
St-Laurent, Quebec
H4S 1A7, Canada
It may take about four weeks to clear the check or money order from some banks.
Price and Custom Duty
Unless otherwise noted, the painting will be shipped from Montreal, Canada.
The price marked for a painting on the website includes shipping, handling and insurance cost.
For return policy, click here.
Customers residing outside Canada or U.S. are responsible for any import/export
taxes and custom duties (if there are any).
How to Place an Order?
Please sign bank check or money order with the
Order Code of the painting on it. Make the check or money order payable to
FC ART
4006 Bois Franc
St-Laurent, Quebec
H4S 1A7, Canada
With the mail, please send a copy of the order confirmation.
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Shipment
Once we receive and clear your check or money order with our bank,
we will ship your purchase, insured, via DHL or UPS. Most shipments arrive within 10 business days.
For customers residing outside Canada or U.S., orders may take
longer to ship depending on your location.
We will email you about the receipt of the payment and the shipping.
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Guarantee and Return Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not pleased, simply return the painting within 30 days of
receipt for a full refund of the purchase price.
Due to our unfamiliarity of custom duties associated with international orders,
at present this return policy applies only to U.S. and Canadian orders.
All international sale (i.e., for orders shipped to outside U.S. and Canada)
are final and may not be returned.
Returned items must be in original condition. Also, you must pay all your return costs.
When returning an item, please make sure
to pack the painting in its original packaging and return it to us via a postal
service that requires a signature upon receipt.
Please mark it as a return of goods, so that Canadian customs
do not levy a luxury goods tax on the item as it is returned to us.
We will send you the refund as soon as we receive the return.
Please email
us prior to returning a painting.
To help us process your return, please be sure to include all the
necessary information, such as your packing slip and a note stating the reason
for the return. All returns should be sent to our Shipping Department:
FC ART
4006 Bois Franc
St-Laurent, Quebec
H4S 1A7, Canada
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If you have more questions, please do not hesitate to contact us at
staff@chineseartjc.com.
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